General Questions:
What type of products do you offer?
We specialize in digital products delivered electronically. All items are sent directly by email and through on-screen confirmation after purchase. No physical items are shipped.
Do you ship outside the United States?
At this time, we serve customers within the United States only.
Is shipping free?
Yes. Since all products are digital and delivered electronically, delivery is always free.
How fast will I receive my digital order?
Most orders are delivered instantly after payment is completed. Orders placed before 14:00 (2:00 PM) PST are processed the same day. Orders placed after this time may be processed the next business day.
Payment Questions:
What payment methods do you accept?
We accept PayPal only. You can use your PayPal balance or any payment method linked to your account.
Why was my payment declined or pending?
PayPal may delay or review payments for security reasons. If your transaction is pending, your order may be temporarily paused until PayPal completes verification.
Will I receive an invoice for my order?
Yes. After checkout, you will receive an order confirmation along with your invoice automatically by email.
Delivery Questions:
How are digital products delivered?
Digital products are delivered by email and confirmed on screen immediately after purchase. Be sure to check your spam or promotions folder if you do not see the email.
I didn't receive my order. What should I do?
First, check your spam folder. If it's not there, contact us and we will resend your order immediately.
Can I use a different email for delivery?
Yes. Make sure to enter the correct email address at checkout. If you entered the wrong one, contact us as soon as possible.
Returns & Exchanges:
Do you offer refunds?
Refunds are available under specific conditions. Please see our Refunds & Returns Policy for full details.
Can I request an exchange?
Yes, exchanges may be granted in cases where the digital item is incorrect or cannot be accessed. View our Exchange Policy for more information.
Can I return a digital product?
Digital items do not require physical returns. However, if an exchange or refund is approved, access details may be deactivated.
Support & Contact:
How do I contact customer support?
You can reach us anytime at contact@quickbookskey.com. We aim to respond within 24–48 hours.
Do you offer phone support?
Email support is our primary communication method. Phone support may be available depending on the nature of the request.
How long does support take to respond?
Most inquiries are answered the same day. During peak periods or holidays, responses may take up to 48 hours.